Thank you for choosing Zarkhaiz.pk for your agricultural needs. We are committed to ensuring that your products reach you in a timely and secure manner. The following information outlines our shipping policy across Pakistan.
1. Shipping Coverage
We currently ship to all major cities and towns across Pakistan. If you are located in a remote area, please allow additional transit time. For any questions regarding service availability in your area, feel free to contact us at order@zarkhaiz.pk.
2. Processing Time
- Order Confirmation: Once your order is placed, you will receive an order confirmation email.
- Order Processing: Orders are typically processed within 1–2 business days (excluding weekends and holidays). In rare cases of high order volume or seasonal spikes, processing may take slightly longer.
3. Shipping Methods & Delivery Time
- Standard Delivery: Most deliveries within major cities (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) take 2–5 business days.
- Remote Areas: Deliveries to remote or less accessible regions may take 5–7 business days or slightly longer.
- Courier Service: We partner with reputable courier services to ensure timely and secure delivery of your products.
Please note that delivery timelines may be affected by external factors such as weather conditions, public holidays, strikes, or other unforeseeable circumstances.
4. Shipping Charges
- Flat-Rate or Weight-Based: Our shipping charges may be based on a flat rate or on the weight/dimensions of your order. The exact cost will be calculated at checkout.
- Promotional Offers: From time to time, we may offer free or discounted shipping for promotional events. These offers will be clearly indicated on our website.
5. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number (where available) via email or SMS. You can use this tracking number to monitor the delivery status of your package on the courier’s website.
6. Delivery Attempts & Undeliverable Packages
- Multiple Attempts: Our courier partners may make more than one attempt to deliver your package.
- Incorrect/Incomplete Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses.
- Failed Delivery: If a package is returned to us as undeliverable, we will contact you to confirm your address and arrange re-delivery (additional shipping charges may apply).
7. Damaged or Missing Items
- Damage During Transit: While we make every effort to pack your products securely, damage can occur during shipment. If your package arrives damaged, please take photos and contact our customer support immediately.
- Missing Items: If any item is missing from your order, please email us at privacy@zarkhaiz.pk with your order details, and we will work to resolve the issue as quickly as possible.
8. Changes to Your Order
If you need to change your shipping address or modify your order after it has been placed, please contact us at order@zarkhaiz.pk as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped.
9. Contact Us
For any additional questions or concerns regarding our shipping policy, please reach out to us at:
- Email: order@zarkhaiz.pk
- Address: Al Raheem Plaza, Link Rd, New Satellite Town, Sargodha, Punjab 40100, Pakistan
We appreciate your trust in Zarkhaiz.pk. Our goal is to deliver your agricultural products safely and on time, helping you cultivate a successful and bountiful harvest.