Returns & Refunds Policy

Thank you for shopping with Zarkhaiz.pk. We value your satisfaction and aim to provide the best products and customer service. This policy explains how we handle returns, exchanges, and refunds for purchases made on our website.

1. Eligibility for Returns

1. Return Window
   • You may request a return or exchange within 7 days of receiving your order.
2. Condition of Items
   • Items must be unused, undamaged, and in their original packaging (including tags, labels, and accessories).
   • Products that are opened, used, or tampered with may not be eligible for a refund.
3. Proof of Purchase
   • A valid order number or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Some products may be excluded from returns or refunds due to their nature or perishability. These may include:

• Seeds and perishable goods once opened or used
• Customized items or special orders

If you are unsure whether your product is eligible for a return, please contact us at order@zarkhaiz.pk before initiating the return process.

3. How to Initiate a Return

1. Contact Customer Support
   • Email us at support@zarkhaiz.pk with your order details (order number, product name, reason for return).
2. Receive Return Authorization
   • Our customer support team will review your request and, if approved, provide instructions on how to return the product.
3. Shipping the Return
   • Pack the item securely and include all original packaging.
   • You are responsible for the return shipping fees unless the return is due to our error (e.g., wrong or damaged item).

4. Refund Process

1. Inspection
   • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
2. Refund Approval
   • If the return is approved, we will initiate a refund to your original payment method or provide store credit, depending on your preference and eligibility.
3. Refund Timeline
   • Please allow 7–10 business days for the refund to be processed once we receive and approve the returned item.

5. Exchanges

1. Exchanging for a Different Product
   • If you wish to exchange an item for a different product, please follow the return process. Then place a new order for the desired product once the return is approved.
2. Defective or Damaged Items
   • In the event you receive a damaged or defective item, we will cover return shipping costs. We can either issue a refund or send a replacement, depending on stock availability.

6. Cancellations

1. Order Cancellation
   • If you need to cancel your order, please contact us immediately at order@zarkhaiz.pk.
   • Orders can only be canceled if they have not yet been shipped.
2. Refund for Cancelled Orders
   • If your cancellation request is approved, we will refund the full amount to your original payment method.

7. Contact Us

If you have any questions or concerns about this Returns & Refunds Policy, please reach out to us at:

• Email: support@zarkhaiz.pk
• Address: Al Raheem Plaza, Link Rd, New Satellite Town, Sargodha, Punjab 40100, Pakistan

We appreciate your trust in Zarkhaiz.pk. If you have any issues with your purchase, we will do our best to make it right. Your satisfaction is our priority.